Cancellation & Refunds

All our cakes and desserts are non-returnable. All sales are final. We do not accept any returns or exchange of orders once the items have left our premises either by way of delivery or self pick-up. We greatly prioritise your satisfaction and will thoroughly and wholly inspect our items before sending them out for delivery to you to ensure only the best quality is being sent out. 

Cancellation & Amendment 

No cancellation and amendment are allowed after payment has been made. Hence, please ensure your delivery and order details before you place your order. 

*Amendment and cancellation are only allowed in case of any emergency with valid reason provided. Kindly notify us at least 48 hours before your delivery/ pickup time via our email: bakesmores@gmail.com.

Damages and Issues

Upon receiving your orders, please inspect and ensure all your items are correct. For any wrong or incomplete orders, please notify us within 3 hours upon receiving your item(s). All items should be unconsumed and in its original state for a refund or exchange of product, whichever Bakesmores, by discretion, sees fit. 

For defective products, such as products which have lost their original textures and/ or appearances which contain non-edible elements, please inform us within one day upon receiving the item(s). Please provide us with the necessary proof of defect for us to investigate further. All items should be unconsumed and in its original state or partially consumed (in the state that such defect was discovered) for a refund or exchange of product, whichever Bakesmores, in its discretion, sees fit. 

Any claims of defective items received by us after 1 day, will not be entertained. 

Payment

Bakesmores reserve the right for all the transaction that has been made through our website. All of payments are not refundable after your order has been made. For any inquiries, please view our FAQs section or contact us through bakesmores@gmail.com.